Shipment Information:

We will continue to process and ship orders within a few business days and send updates on orders and shipments as they are received. We appreciate you as a valued customer and thank you for your patience during this online shopping process.

FedEx, UPS and USPS are our partners for shipping products. Due to the much higher volume of additional shipments expected during this holiday season, there will be delays in delivery times.

While we will always make every effort to provide you with accurate delivery estimates, high shipments may cause these estimates to be delayed. In addition, shipping companies may be behind in updating tracking information.

Shipping Times:

To USA:

Processing time: 2-5 business days
Shipping time: 10-20 business days

To other countries:

Processing time: 2-5 business days
Shipping time: 10-30 business days

PS. Due to shipping and customs issues, orders from South America and the Russian Federation might be delayed, and shipping may take more than a month.

Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

How to calculate shipping cost?

Yes, free shipping on the entire site.

How do I get my tracking number and receipt?

“We will email you a tracking number when your order has shipped. This tracking number may take 1 – 2 days to update. To track your order, please use our Order Tracker.
You can also get the latest updates about your order by creating an account with us.”

If the logistics information shows that the package has been signed for but not actually received, what should be done?

When you encounter the situation, you can take the following steps:

– You can call and contact the courier to see if it was sent to the wrong place.

– Maybe the courier didn’t scan it correctly, maybe it will be delivered the next day.

– Check to see if it was signed for by a neighbor, etc.

If the above still does not solve your problem, please contact us [email protected].

What is the responsibility if the package is lost?

We will resend you a new one or give you a full refund, provided that if you do not receive the package 60 days after it was sent. If this happens, please contact us at [email protected].