Should I register an account to place an order?

Not having an account on our website does not affect your ability to place an order. However, we recommend registering an account to better track your orders.

Can I cancel or modify my order?

Yes, you can cancel your order at any time within 24 hours of order payment, so please cancel or modify your order by contacting [email protected] within 24 hours of purchase.

What are my payment method options?

We only accepted PayPal.

How can I have a receipt and track of my order?

After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.

Is it possible to place additional orders after the purchase is completed?

Yes, you can add items to your order if they are shipped to the same address and within 24 hours of purchase. To do this, please contact [email protected] first.

How long is the order preparation time?

During our business days, we need 2-5 days to prepare your order.

When will I receive my package?

Normally, it takes 10-20 business days for the order to be delivered to your address.

How can I keep track of my order?

We will send you a tracking number to your email when your order has been successfully paid for. You can track the status of your order by logging into your CIUUN.COM account and clicking on “My Orders”.

Are there any additional duties to be paid on the purchase price?

All duties and taxes are included in the price shown on the product page, whether in North America or the UK and EU countries.

How do I return or exchange an item?

We accept exchanges or returns on most items within 30 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason. *Please provide your PayPal account info for your refund. Please be patient as it can sometimes take several days.

When will I receive my refund?

After receiving your returned courier, we will inspect the goods according to the approval procedure of the return policy. After completing a series of checks, we will notify you via email if the item is refundable. If the conditions are met, the refund will be refunded via the original payment method within 5-7 business days. If you have any other questions, please feel free to contact us at [email protected].